Refund Policy

While we take great care to ensure your chocolates are meticulously packaged to prevent any harm during shipment, Aline Nasseh Artisan Chocolates cannot assume liability for any potential product damage that might arise in transit. This includes delays due to inclement weather, disruptions in courier services, inaccurate address details, or any other situations that are beyond our control.

Due to the unique characteristics of our product, we regret that we cannot accommodate returns or exchanges. All shipped items are considered final sales and, if received in accordance with our product descriptions, are not eligible for any form of reimbursement or compensation.

While we do not provide refunds, we are committed to ensuring your satisfaction and maximizing your overall experience. Please reach out to us at contact@alinenasseh.com if you encounter any concerns regarding the condition of your package or if you find yourself dissatisfied with your order for any reason. Please, kindly attach a photograph of the product for our reference, and we will contact you.